Building working relationships
with the communities
in which we work.
United House has been involved in refurbishment since the 1970s when we began working with the Greater London Council to improve social housing. Since then, we have improved over 250,000 homes and are now industry leaders in housing refurbishment. Much of the recent focus has been on Decent Homes, through which we have upgraded more than 80,000 properties.
Refurbishment frequently involves employing our expertise in different property types including tower blocks and older properties. Typical works include replacement kitchens and bathrooms, new central heating, wall insulation, rewiring, new roofs, cladding, doors and windows, as well as general repairs.
Properties are often spread across a wide area and it is vital to manage and control the logistics of refurbishment projects, particularly when, as is usually the case, residents are in occupation. Customer satisfaction is very important, and this is achieved through the efforts of our 40-strong team of Resident Liaison Officers, dedicated to supporting residents through what can be a stressful time.
To plan, monitor and track appointments in a hugely complex operation, often involving 500 individual transactions in each day, we have developed the FLAG process management system, offering our teams, clients and partners real time information on our progress. Having our own 100,000 square foot warehouse allows us to package heating, kitchen and bathroom supplies down to the last washer, direct to each property on the day work is scheduled to start. This saves time and money, minimises waste and environmental impact and dramatically cuts disruption for residents.
United House is pioneering low cost eco-refurbishment to meet the duel challenges of fuel poverty and carbon reduction. The Government's drive towards retrofit will undoubtedly lead to a boost in this type of work and United House is well placed to meet clients’ requirements in this area.
Our WHISCERS™ laser system for internal wall insulation was developed as a fast and easy retrofit solution to reduce carbon emissions and improve energy efficiency in existing stock, whilst reducing fuel bills for thousands of people caught in the fuel poverty trap.
Our approach is to improve the building envelope, focusing on getting the basics of insulation, air tightness and window performance right before thinking about upgrading mechanical systems. The Value Carbon technology used to achieve these enhancements has reduced CO2 emissions and running costs significantly on our refurbishment projects.